Honest

Stayed at this hotel pre covid and found lots of change, some good some terrible. This time I was in toon 152 ground floor next to the tunnel. It was horrendous, the noise of staff pushing trolleys all times of the night, clean floors and banging the floor squidgy to clear it. Visitors leaving plates outside and the big rats tap dancing on them to clean them. My floors in the room weren’t cleaned every day and I don’t think my sheets were changed at all in the 2 weeks we were there. The new doors keys are fab but the booking system is a joke. Having to set my alarm for either 2 am or 6 am depending on which Al a carte restaurant is an absolute joke when I’m on holiday and want to lie in ( essentially when kept up most of the night with the noise). The entertainment team we fab but got upset that one of them when asking holiday makers where they were from celebrated that he thought that there was no English in the pool . Also don’t want to see the same dance night after night. Food in the Al a carte restaurants was lush.

SUSAN NESBITT07-07-23

Enjoyable time needs some things upgraded

Everything was nice and clean. The staff was great. A few quick suggestions would be to upgrade the equipment in the fitness center and have heavier dumbbells. The room was clean and a pleasant design, except the lighting was terrible. It feels like a dim lite restaurant. Trying to read or write was difficult. even the desk, which was a nice design and layout, had minimal lighting. The way the wrist bands attach to our wrist would get in the way often because the way they connect together leaves a stiff stem sticking out about an inch. I even asked the front desk for a piece of tape to tape it down to the side, but I couldn't get them to understand what I was asking for. It would catch on a lot of things. Overall we enjoyed our experience and would go back again. It was very enjoyable.

RONALD SHALVIS06-07-23

ENJOYMENT AT CANCUN

We enjoyed our time immensely, however having to walk up so many stairs was an issue for my wife, whose mobility is limited!

THOMAS PETTUS28-06-23

June 2023 holiday

Clean and comfortable room ,good food with friendly and attentive waiters .situated by a beach that was regularly swept clean by staff plenty of swimming pools on site also.the alegria spa is well worth a visit the facilities are excellent.

DAVID JOHNSON19-06-23

Good stay. Could easily improve

Overall experience was good. Rooms kept clean and very helpful and friendly staff. Daytime entertainment was great but the night life wasn’t very good. Lots of good food if you eat meat however very limited choice for vegetarians

ALEX DUNPHY16-06-23

Our familiar

We love coming to this hotel as it’s beautiful, clean and welcoming. Genuinely the staff are amazing and are what makes this place so special and fun. The rooms are comfortable and provide everything you need! The entertainment through the day and night is amazing! The shows at the theatre are very professional and the dancers amaze me at how many routines the remember.

NIKI MELVILLE05-06-23

Fantastic and friendly resort

This is my second time at this resort and will definitely be back, the staff and facilities are amazing. I felt so welcomed and would like to say a big thank you to Marco on reception who made our stay so wonderful

RACHAEL HEALD02-06-23

Catalonia 2023

9 days 8 nights

ISAAC LOEPPGY29-05-23

Beautiful beach!

The resort was in a very safe community and it was a short stroll to the marina if you wanted to leave the resort. Staff was great everywhere. Good for you to know that the resort doesn’t serve liquor until 11am so no mimosas at breakfast. The beach is beautiful and snorkeling is good. My room was always very clean but I’m not a fan of shampoo/conditioner all in one. Bring your own if you want hair conditioner. Food was good overall, even in the buffet. Better than most all inclusives I have visited.

LISA LE18-05-23

Experience at Catalonia

Overall it was a nice place to stay, the food was great. Best food I’ve ever had at a resort, the burger restaurant could use some improvements however but everything else was awesome. most of the bartenders were good, some however were pretty grumpy, when you order a drink it’ was almost an inconvenience to them.

TAYLOR DAVIS08-05-23

Great value

We opted for a privilege suite, which was absolutely worth the additional cost. The added food options and the secluded beach and bar were also excellent. The spa was incredible (best massage I have maybe ever had). The live music, shows, and entertainment were all nice touches. Amstar was really the only negative experience but they are not really the hotel; they were pushy to get you to spend money and not very flexible.

ANDREW DRENNAN08-05-23

Smiling faces/ eager to help

I had an absolute wonderful stay at this resort! Staff was super friendly and always made sure I knew where I was going and that I didn't need anything. I came here with 10 of my family members and we all agreed that we will be recommending this place to our friends and other family members as well

SONIA JONES08-05-23

Great resort

We had a great time and it’s a beautiful place - but if you are a beach walker and that’s a priority you’d want to skip - but everything else is fabulous

MARK MC06-05-23

Excellent

We stayed as couple. Had a great time from our beautiful room in the privileged room. Excellent entertainment staff wonderful group had a lot of fun with them. The food was excellent. I recommend this hotel for your stay. Will be back.

CLEMENTINA MONTANARO04-05-23

Cheryl

Everything was excellent . The only thing I’d change is signing up for dinners at night. If you don’t get at 5 am your always eating at the buffet.

CHERYL KNECHT01-05-23

Perfect Vacation

We had a total of 6 people in our group and we all honestly think Catalonia Rivera Maya was absolutely beautiful.

LISA PACK01-05-23

Alcohol let down

Very good in all areas. Room was clean. Food was amazing. Staff was wonderful The only negatives was not having access to premium spirits & not having ability to upgrade without becoming exclusive. We did the exclusive tour & conversation. Which for us was not worth the value & wasted 2 hours of our day as were happy with everything else except the cheap booze. Overall good resort. Wish there was adult only section as way too many kids in the Privileged area & pool. Not likely to go back due to booze & kids.

CATHERINE FONTAINE01-05-23

Excellent resort

Will return to this resort first time in Mexico staff beach and food was wonderful

HEATHER HAYNE01-05-23

A nice place

The Catalonia Riviera Maya is a very nice place to visit. The staff was very nice and polite.

DENNIS HAMPTON01-05-23